Privacy Policy

Privacy Policy

Timber Sash Window Repair SE is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

Who We Are

Timber Sash Window Repair SE
Business Address:
Villas Road

Information We Collect

We may collect the following personal information:
  • Name
  • Business or property address
  • Telephone number
  • Email address
  • Details relating to your enquiry or quotation
  • Customer details required to carry out our services
  • Payment details necessary to process payments and maintain accounting records
We only collect information that is necessary to provide our services and fulfil our legal obligations.

How We Use Your Information

We use your personal information to:
  • Respond to enquiries and provide quotations.
  • Arrange appointments and complete work.
  • Prepare invoices and process payments.
  • Communicate with you regarding your project.
  • Maintain customer records.
  • Comply with legal and tax obligations.
  • Protect our business against fraud and misuse.
We do not sell or rent your personal information to third parties.

Lawful Basis for Processing

Under UK GDPR, we process personal data using one or more of the following lawful bases:
  • Performance of a contract
  • Compliance with a legal obligation
  • Our legitimate business interests
  • Your consent where required

Payment Information

We collect payment information solely for processing payments and maintaining financial records. Payment information is handled securely and retained only for as long as required by law.

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
Although we take reasonable precautions, no method of transmitting information over the internet or storing electronic data is completely secure.

Data Retention

We retain personal information only for as long as necessary to:
  • Provide our services
  • Meet our legal, accounting, and tax obligations.
  • Resolve disputes
  • Enforce our agreements
When information is no longer required, it is securely deleted or destroyed.

Cookies

Our website may use essential cookies necessary for the website operation.
We do not use analytics, advertising cookies, or website tracking tools to monitor visitor behaviour.
You can control cookies through your browser settings.

Sharing Your Information

We may share your information where necessary with:
  • Payment providers
  • Professional advisers such as accountants
  • Government authorities where required by law
We will never sell your personal information.

Your Rights

Under UK GDPR, you have the right to:
  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data where applicable
  • Restrict or object to certain processing.
  • Request transfer of your data where applicable
  • Withdraw consent where processing relies on consent.
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please write to:
Timber Sash Window Repair SE
Villas Road